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Privacy Policy

How we handle your personal data at Gaiana.

Last updated October 5, 2026

1. Data We Collect

  1. Full name, email address, and phone number.
  2. Delivery and return address.
  3. ID card (KTP) photo for identity verification on rental orders.
  4. Transaction history, including payment method and order status.

2. How We Use Your Data

  1. Processing and shipping rental and purchase orders.
  2. Verifying a renter's identity as a condition of the rental deposit.
  3. Contacting you about your order status via email or WhatsApp.
  4. Preventing fraud and misuse of the service.

3. Legal Basis and Consent

Your personal data is processed based on the consent you provide and to carry out the rental or purchase agreement between you and Gaiana.

You may withdraw this consent at any time, though doing so may affect our ability to process an order already in progress.

4. Sharing Data with Third Parties

We never share your KTP photo with any third party without your consent.

Data shared with the third parties above is limited to what's necessary to provide that service.

  1. Midtrans — processes your payment securely.
  2. Logistics partners — handle delivery and return of your order.

5. Data Storage and Security

Your personal data is kept for as long as your account is active or as needed to meet our legal obligations.

KTP photos are stored with restricted access, used only by authorized staff for verification purposes.

6. Your Rights as a Data Subject

  • Access and request a copy of your personal data.
  • Correct inaccurate data.
  • Request deletion of your personal data, subject to applicable requirements.
  • Withdraw consent to the processing of your data.
  • Object to certain uses of your data.

7. Children's Data

Gaiana's services are not directed at minors. We do not knowingly collect personal data from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes take effect from the date they're published on this page.

9. Contact

If you have questions about your personal data or would like to exercise the rights above, please contact us via WhatsApp or email as listed on our Contact page.