FAQ
Answers to the questions we hear most about renting with Gaiana.
Last updated September 16, 2026
Rental basics
How long can I rent a dress for?
When is my dress actually booked?
Can I try a dress on first?
Renting two dresses or more, or need to swap for a different size once it's arrived?
Deposit
Why is there a deposit?
What could reduce or forfeit my deposit?
Payment
How do I pay?
Whose name should the payment come from?
Shipping & delivery
How is my order delivered?
Returning your rental
When do I send it back?
Do I need to wash it first?
What if I return it late?
Cancellations
Can I cancel my order?
Buying instead of renting
Can I buy a piece instead of renting it?
Identity & privacy
Why do I need to upload my KTP?
Add-ons
Can I add a clutch or other accessory to my rental?
Loyalty
Do I get anything for renting with Gaiana regularly?